Shipping and Deliveries

Thank you for shopping at Simply Natural.

We invite You to review our policy on Shipping and Deliveries. This Shipping and Delivery Policy.

Simply Vets (Pty) Ltd

(Reg: 2012/047159/07)

(a company registered in South Africa whose registered office is at 61 Main Road, Sedgefield, Western Cape, 6573, South Africa).

It may be beneficial for you to read the Legal Notice & associated Terms, Policies and Notices before using the “Simply Pets”, “Simply Vets”, “and “Simply Natural” website(s), sending e-mails to Simply Natural (“Simply Natural”) or submitting articles, polls or interacting in any way.

TERMS OF USE AND LEGAL RESTRICTIONS ATTENTION: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE. BY USING THIS WEBSITE, YOU INDICATE THAT YOU ACCEPT THESE TERMS.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping and Delivery Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Simply Natural, 61 Main Road, Sedgefield, Western Cape, 6573, South Africa.
  • Goods refer to the items offered (non-perishable and perishable) for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Simply Natural, accessible from https://simplynatural.co.za.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

   

International Orders

We do not sell to, or provide services, outside of South Africa.

Local and Provincial Offers

We offer dry goods and services nationally via standard courier services. Any Costs associated with national parcel services will be for your account, and require an upfront request for quotation.

We offer frozen food for cats and dogs exclusive for delivery with the Province of Gauteng at this point in time. Orders will be delivered to the Shipping Address indicated when You Place the Order with Us, within 48 hours of Us Accepting Your Order, provided all the goods are available for delivery. 

Home Delivery Fees are fixed within Gauteng for orders up to 100 kilograms per delivery. Thereafter additional fees apply.

  • Home Deliveries: R 120.00
  • Surcharges: R 1.75 per kilogram.

   

Please review our Home Delivery Schedule for detailed information.

Collections from the Factory is available on request, but require prior arrangements, and adherence to current COVID-19 regulations and legislation is a pre-requisite. 

We reserve the right to refuse orders based on our shipping and delivery conditions in our sole discretion.

Contact Us

If you have any questions about our Shipping and Delivery Policy, please contact us:

  • By email: orders@simplypets.co.za
  • By visiting this page on our website: https://simplynatural.co.za/contact-us
  • By phone number: +27(0)443431730

COVID-19 | Stay informed

Simply Vets and Pets are operating as normal based on our current lock-down level. For official updates on COVID-19, please visit the SA Department of Health's website for updates at www.sacoronavirus.co.za.

Remember:

  1. Contactless Delivery and/or Collection from us;
  2. Wear a mask;
  3. Wash your hands on a regular basis;
  4. Keep at least one and a half metre distance from others;
  5. Open windows in crowded places and in your vehicle;
  6. Do everything possible outdoors! Good times with your pack in the park;
  7. Avoid crowded spaces;
  8. Be quick when you are out for necessary work or errands;
  9. Stay at home as far as possible - we deliver across the province of Gauteng.
SA Department of Health